Shipping and Returns
We are delighted that you are making an order with Kapdaa. The following details our shipping and delivery information.
For delivery to addresses within the UK mainland, the following applies:
|DELIVERY TYPE||HANDLER||TIME SCALE||PRICE|
|Second Class – Signed For||Royal Mail||3-5 days||Free|
|First Class – Signed For||Royal Mail||1-2 days||Free on orders over £60|
If your order is under £200.00 the following rates apply:
|Europe||Royal Mail – Tracked and signed||3-5 days||£6.10|
|America / Canada||Royal Mail – Tracked and signed||5-7 days||£8.15|
|Australia||Royal Mail – Tracked and signed||5-7 days||£8.50|
Returns and Refunds
If you change your mind about a product you’ve purchased from us, you’re welcome to return it for a refund (excluding the shipping costs)!
- Email firstname.lastname@example.org and let us know why you are returning your product
- We will send you a return label for free
- Carefully package the product up with a copy of the receipt
- Send to:
Unit 8, Kingsmill Business Park
Chapel Mill Rd. Kingston Upon Thames,
UK KT1 3GZ
The purchase price (excluding shipping charges) will be refunded to you using the original payment method once we have received the item in original condition.
Exchanges are currently not available. Returns via post to the above address will receive a refund.
If you would like a different product, simply place a new order.
Conditions of Refund/ Exchange
- For a free return you must contact us at email@example.com
- Item is returned within 30 days of purchase.
- The original receipt or proof of purchase is provided.
- The returned item is unused with original packaging.